|Policies and Procedures|
Holidays that require a 3-night minimum include:
A. Payments are accepted by credit card, travelers check or money order. Personal checks are only accepted if received 30 days prior to arrival day.
B. All vacation cabin reservations must be guaranteed with a credit card (Visa and Master Card are accepted). No reservations held on declined credit cards.
C. Guests are responsible for paying for all nights reserved, regardless of late arrival or early departure.
D. A payment of 50% of the total amount due must accompany the reservation to confirm the reservation. The remaining balance must be paid 30 days before check-in.
3. OTHER CHARGES AND FEES:
B. In certain circumstances, a Security Deposit may be due with your reservation request, which will be applied to your reservation. The amount is $125.00. Call for Details.
C. All reservations incur 7.25% NC Sales Tax.
D. There will be a $10 per person, per night, charge for all adults beyond two cabin guests.
4. CANCELLATION AND CHANGE POLICIES:
A. Cancellations made at least 30 days prior to arrival will be refunded the deposit minus a $50 cancellation fee.
B. The full amount is non-refundable for cancellations made within 30 days of arrival.
C. Bear Creek Cabins is not responsible for the weather or other Acts of God and there will be no refunds within 30 days of arrival.
A. Maximum Occupancy violations (beyond 4 people in Bear Creek Cabin and 6 people in Creek Side Cabin) will result in rent forfeiture and immediate eviction of guests. Guests will restrict occupancy to limit at all times.
B. ABSOLUTELY NO HOUSE PARTIES, YOUTH GROUPS, FRATERNITIES, SORORITIES, WEDDINGS, RECEPTIONS, MEETINGS, OR PARTIES ALLOWED. No Rentals will be permitted to ANYONE UNDER 21 YEARS OF AGE.
7. MECHANICAL FAILURES/REPAIRS:
Bear Creek Cabins is not responsible for mechanical failures such as, but not limited to, Hot Tubs, Air Conditioning, TV, or any other appliance that fails to operate properly during your stay. These failures are beyond our control & no refund or rent reduction will be given. Please report inoperative equipment to Bear Creek Cabins. Bear Creek Cabins will make every effort to have repairs done as quickly as possible during reasonable hours.
Absolutely NO PETS.
Guest agrees to hold Bear Creek Cabins harmless for any accident or injury whatsoever that may occur on the rental property during occupancy.
11. ALL PROPERTIES ARE EQUIPPED WITH:
A. Linens, towels, cooking utensils, coffee maker, soap, paper goods, and some cleaning implements.
B. Smoke Detector. Please contact Bear Creek Cabins immediately if the detector is malfunctioning.
12. PERSONAL ITEMS:
Bear Creek Cabins is NOT responsible for Guests' personal belongings that are lost, stolen, or left behind. A $50 retrieval fee will be charged, and if found, the items will be returned at the Guests' expense.
A. All of our cottages are professionally cleaned before you arrive and after you leave. Please report within 4 hours anything we failed to clean.
B. Leave all beds used during stay unmade upon departure. Any linens/towels found missing from your stay will result in a deduction from your damage deposit for reasonable replacement costs.
C. Guests are responsible for cleaning and storing all dishes, utensils, and removing all trash to the appropriate outside container. The tenant agrees to pay a secondary cleaning fee if check-out procedures are not followed and extraordinary cleaning is deemed necessary.
D. For multiple days stay, weekly light housekeeping can be arranged at an extra cost. Note: There is no laundry service available during your stay.
14. CHECK-IN AND CHECK-OUT:
A. CHECK-IN IS AFTER 3PM.
B. CHECK-OUT IS AT 11AM. If the property is not vacated at 11AM, Bear Creek Cabins is authorized to remove guests’ belongings from the property at guest expense. A late check-out fee of $25/hour, beginning at 11AM, will be charged to the credit card on file.
15. LOCKED OUT:
If you are locked out of your rental, you may call us to retrieve another key. There will be a $30.00 lock out fee applied.
Thanks for choosing Bear Creek Cabins. We appreciate your acceptance of these conditions and terms of agreement. We hope you enjoy your vacation and please do not hesitate to contact us with any questions.